Shipping policy

Thank you for shopping with Smeralda. Please review our shipping policy below for information on how we process and deliver orders.

Processing Time

All orders are processed within 1 business day after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly extended. If there is a significant delay, we will contact you via email.

Shipping Rates

Shipping costs are Free.

Delivery Estimates

Estimated delivery times are as follows:

Standard Shipping: 1–3 business days (delivery times may vary for international orders)

Please note that delivery times are estimates and may vary due to external factors beyond our control.

Shipping Destinations

We ship domestically within Portugal and internationally worldwide.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. Tracking updates may take up to 24–48 hours to appear.

Customs, Duties & Taxes

For international orders, customs duties, taxes, or import fees may apply depending on your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

Lost or Delayed Packages

If your order is lost in transit or significantly delayed, please contact us at contact@smeralda.pt. We take responsibility for lost packages and will work with you to find a suitable solution.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the damaged item and packaging so we can assist you.